Feedback and Complaints

We appreciate customer feedback and regularly and our customer experience.

If we have failed to deliver to your expectations, please approach a member of team or our practice manager Susan McDonald in the first instance. If we are unable to resolved your complaint, then we have recognised complaints procedure in place.

Our complaints procedure will require you to put your complaint in writing.

If Susan is unable to resolve your complaint locally or if you are uncomfortable, you may forward your complaint to Ayrshire and Arran Dental Management Team.

Further information is available from the practice or if you feel you need it.

NHS Dental Treatments We Carry Out

BRIDGES

CROWNS

SCALE & POLISH

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Frequently Asked Questions

A list of the most common questions regarding NHS Dental Treatment

Will my treatment be covered by the NHS?

All treatment that is deemed clinically necessary to protect and maintain good oral health is available on the NHS. This means the NHS provides any treatment that you need to keep your mouth, teeth, and gums healthy and free of pain.

What if my treatment is not covered by the NHS?

If the recommended treatment is not covered by the NHS we have affordable ways for you to pay, such as 0% finance plans that can help spread the cost of your treatment.

What if I require more than one visit?

If you require more than one visit, depending on your prescribed treatment, we will recommend the quickest possible timecale between visits that is most suitable for you.

Can i get an emergency appointment?

If you feel that you need to visit us in an emergency we have an out of hours emergency service which you can reach by calling 01294 277850

What are the early signs of dental trouble?

Early signs of dental trouble can include (but not limited to) bleeding gums, bad breath or loosening teeth. We recommend that you contact us as soon as possible if you notice any of these signs.

How long will i wait for an appointment?

We try to assign appointment times for all patients as soon as possible. This depends on the nature of your appointment and appointment availibility.

Affordable Payment Plans

0% Finance Options Available

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