Short notice cancellations and missed appointments
We do understand that circumstances do arise where you may need to reschedule an appointment. With this in mind we will send you 2 courtesy email reminders and one courtesy text reminder prior to your appointment.
Please ensure that you keep us up to date with your email address and mobile phone number.
We kindly request 24hrs notice is given to each cancellation.
Cancellations made within 24 hours of the appointment or a failure to attend will result in an automatic charge for the unused allotted clinical time.Repeated short notice cancellations or failure to attend appointments may result in de-registration.
Any queries with regards to the automated clinical invoices should be directed by email to our practice manager, Susan McDonald.